The speaker started by terming the current situation of the market as “BLACK-SWAN” because it was something unforeseen and beyond usual planning horizons. She focussed on the challenges arisen because of this pandemic. Having said that, first thing that was focussed was “Do we have crisis management team?”

Second most important thing was, “How are retailers going to manage their supply chains?” She said that it can be very upsetting for customers to see empty racks in nearest kiraana stores. She also took up the questions of viewers and cleared the doubts of the participants. She stated that stores should also ensure the hygiene and safety. Further she stated about the fear of touch, home–deliveries etc. The speaker focussed on managing situation which is not normal at all. She suggested to take extra care of old-aged people so that they need not to stand in queues. Further she added business is going to be slow but it will revive gradually and in a healthier manner.

The speaker advised to maintain necessary merchandise, and cut short waiting time. This webinar was conducted to specially focus on managing customers, operations and supply-chain. This webinar was attended by the students of I.T.S and as well as students and professors of the institutes all over India.