Training Program conducted by Dr Lalit Kumar Sharma on “Effective Management and Leadership”

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Faculty of Department of Management, Dr. Lalit Kumar Sharma conducted a Training Program on Effective Management and Leadership on 12thMarch 2019 at Oriental Bank of Commerce, HRDI, Noida.

Month Of Events:

March

Date Of Events:

Year Of Events:

2019

Image Of Events:

Full Date Of Event:

Tuesday, March 12, 2019

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Program was designed for Women Officer on Scale III & IV. Total 28 senior officers (Chief Managers, Cluster Heads, Sr. Branch Managers) across the country participated in program.

The objective of the program was to enhance the Negotiation Skills, Customer Relationship Management and selling skills. Program has covered the self-assessment of relationship building of all participants which was eye opener to all participants. They were able to assess their strengths and weaknesses as a leader. Need of rapport building with customers was understood by everyone. Every participant has measured her relationship orientation with the help of an instrument.

Negotiation and objection handling part was covered with some outdoor activities and discussion. Negotiation skill assessment was done for every participant with the help of an instrument so that everyone was able to assess themselves for negotiation and objection handling.

It was a great learning experience to all participants