Participants were highly delighted to have such an opportunity to learn and add new set of skills and competencies so as to develop and enrich their capabilities as a successful  professionals and to contribute the best possible to the students and hence the learning environment was highly interactive and resulted in  deep routed team cohesiveness among the participants.

Initially to get connected with the participants, an ice breaking session was conducted to  get affiliated with each other by introducing each other with sharing their feelings and disclosure of strengths and weaknesses so as to predict  personality traits of the participants.

The training was a mix of both the slide show coupled with some interesting activities to sensitize the staff members for giving effective and quality service in general and making their interactions with students more polite, clear and result oriented.

An activity on Time Management(Ball Game) was conducted among the participants to make them understand and demonstrate the importance of managing time in both their personal and professional life.  Participants were over whelmed with the outputs and experiences they had during the game. Again this was followed by an activity (Walk/Stop) to understand the significance of effective listening in order to have desired response from the patients during their daily communication

Prof. Yachna Malhotra offered thanks to all participants for their patient listening and active participation during the session.