Participants were highly delighted to have such an opportunity to learn and add new set of skills and competencies so as to develop and enrich their capabilities as a successful  professionals and to contribute the best possible to the students and hence the learning environment was highly interactive and resulted in  deep routed team cohesiveness among the participants.

Initially to get connected with the participants, an ice breaking session was conducted to  get affiliated with each other by introducing each other with sharing their feelings and disclosure of strengths and weaknesses so as to predict  personality traits of the participants.

The training was a mix of both the slide show coupled with some interesting activities to sensitize the staff members for giving effective and quality service in general and making their interactions with students more polite, clear and result oriented.

Role Plays were conducted during the program by considering the situations from their day to day work routine in which all the members actively participated and understood the importance of professional communication and how this can increase our efficiency and effectiveness at work place.

An activity on Stress Management was conducted among the participants to make them understand and demonstrate the ways and techniques to manage stress in their day to day life. Again this was followed by small yoga techniques in order to relieve stress at work place.

Participants were over whelmed with the outputs and experiences they had during the game. Prof. Yachna Malhotra offered thanks to all participants for their patient listening and active participation during the session.