conducted a training program on "Professional Communication and Stress Management" at  I.T.S Dental College, Murad Nagar for the Nursing Staff and staff members of Library and Accounts department on 20th November, 2019.

Initially to get connected with the participants, an ice breaking session was conducted to  get affiliated with each other by introducing each other with sharing their feelings and disclosure of strengths and weaknesses so as to predict  personality traits of the participants.

The training was a mix of both the slide show coupled with some interesting activities to sensitize the staff members for giving effective and quality service in general and making their interactions with students more polite, clear and result oriented.

An exercise on Stress Management (Ballon Game) was conducted among the participants to make them understand and demonstrate the techniques to handle the day to day stress.  Participants were over whelmed with the outputs and experiences they had during the exercise. Again this was followed by Role Plays covering the situations from their day to day work routine in which all the members actively participated and understood the importance of professional etiquettes and how this can increase our efficiency and effectiveness at work place.

Prof. Yachna Malhotra offered thanks to all participants for their patient listening and active participation during the session.