Dr. Vikas Singh, Executive Director, I.T.S Education Group inaugurated the program and emphasized upon the changing expectation of students and thus requirement of delivering excellent service to them as customers.

Dr. Charu focused on creating WOW moments in customer service and highlighted the value of satisfied customers. She deliberated upon creativity and idea generation to deliver differentiated service keeping human values in mind. Staff members participated in the program with full enthusiasm and energy. They shared their work experiences to relate and gain better understanding about quality of service and in process learned to improve the service to create wow factor. Presence of Dr. Vikas Singh, Executive Director, I.T.S Education Group, Dr. Gagandeep Arora, Dean, Academic Administration, Dr. Sunita Shukla, HOD- MBA and Prof. Parul Agarwal motivated all the participants.