Ms. Neha introduced the concept of Design and how it is relevant for Customer experience. She further elaborated on the concept of “Augmented Reality” as to how it is enabling the User experience worldwide.

She gave numerous examples from global scenario indicating how technology is penetrating almost all the industries be it banking or aviation. Her simple examples brought clarity and simplicity to the session.

The session was highly informative and presented the students with a new insight to the concept of Virtual Reality and Augmented Reality. The Guest was presented with a virtual plaque as a token of gratitude and appreciation. Few questions were asked related to data security and privacy issues.