The SDP was jointly inaugurated by Dr. Vidya Sekhri, Director – U.G. Campus and Dr. S. Bhattacharya, Vice-Principal, U.G. Campus who in their inaugural and welcome addresses pointed out the importance of the theme of SDP and asked the participants to remain interactive throughout all sessions of SDP. They said that an SDP on Service Orientation will be effective and fruitful only when we have an internal urge to serve people. They wished the participants a great learning and fun.

Soon after the inaugural addresses, the high energy SDP began. Dr. Charu took sessions on Service Orientation while Prof. Gopal elaborated the nuances of Professional Excellence. A variety of tools were used for the effective training and sharing the various aspects of the theme. Staff-members showed unprecedented interest in the tasks like chart preparations, sharing feedback as customer and as an official. Videos on Japanese Culture, innovative customer care and infections of anger and happiness not only attracted the participants but also generated a lot of learning out of discussions after the videos.

At the end of the SDP, the staff members shared their experiences and takeaways. Finally the SDP, packed with fun and learning concluded with the valedictory session.